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How to insert a Merge Field
Merge fields are used to personalize follow-up communications on an individual basis. They pull information from a contact record and insert that information into emails and other templates.
Example, the merge field (~Contact.FirstName~) pulls a name from the contact record unless a test email is sent by clicking the "Test" button. In this case it pulls the default user.
Example, the merge field (~Contact.FirstName~) pulls a name from the contact record unless a test email is sent by clicking the "Test" button. In this case it pulls the default user.
Where to locate the Merge field buttons in the email builder
Popular merge fields
What is the default merge field?
In some cases, a contact record may not contain the referenced information, may not be an assigned user, or a test email is sent. The merge defaults to automatically insert a value into messages when the system cannot find a field value in the contact record so that every email will have some type of value instead of a blank space.
